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FAQ

A Statement Of Our Free Samples Policy

First, our product samples are free.

Second, if you want some samples, please pay for the shipping cost, unless you want to come to our company and get them. It is our pleasure that you  pay a visit to our factory.Ha Ha

Third,  free samples only include regular products which  are in stock. If you have any special requirement which requires dedicated PCB mold, dedicated light guide plate mold and so on,  you have to pay for tooling fee too.

 

Pre-sales Service:

1.How to get a quotation?

—-If you are interested in some products after you viewed our website, please click here to send your inquiry. Your inquiry will be answered within 24 hours normally.

—-When you are sending the inquiry, please offer full information of your requirements(including the quantity, pictures, blueprints, etc), so we can give you an accurate quotation.

2.How to place an order?

Step 1: You get the quotation from our sales representive

Step 2: you send the Purchase order or email with following information

1) Order NO. of the products

2) Quantity

3) Name of Purchasing company

4) Consignee, Shipping Address, Shipping method(if you are not sure, our sales will recommend you the best according to your order)

Step 3: Our sales will send you the PI including order details, shipment, payment and delivery information.

Step 4: If you agree with the PI, please arrange payment and send us the payment slip or proof.

Step 5: After received your payment slip, we will let you know and start the production. If payment slip or proof not received, we will wait till the payment into our account.

Step 6: After your goods shipped, we will send you the tracking NO of the EXPRESS of B/L(sea cargo).

3. delivery time:

1) Sample order: 3-5working days.

2)Bulk oder:

LED blacklight:10-15 working days

LCD and LCM:50-80 working days

Touch screen:30-40 working days

DIP LED:10-15 working days

SMD LED:10-15 working days

LED tube light:10-15 working days

LED strip light:10-15 working days

LED spotlight :10-15 working days

Dedicated mould:10 working days

4. MOQ:

1) LED backlight: 500 pieces

2)LCD and LCM: 1 K

3)Touch screen: 1 K

4)DIP LED: 10K

5)SMD LED: 3 K

6) LED tube light: 100 pieces

7)LED strip light: 100 meters

8)LED spotlight: 100 pieces

 

5.Payment terms:

1)T/T: For Sample order, 100% payment in advance; For bulk order, 30-50% payment in advance; balance finished before shipment.

BANK INFORMATION:

BENIFICIARY: DISPLAYBLY HK TECHNOLOGY  CO LIMITED

ADD: FLAT C,23/F,LUCKY PLAZA,315-321 LOCKHART ROAD,WANCHAI,HONG KONG

BENIFICIARY’S BANK: HSBC HONGKONG

Bank Address: No.1 Queen’s Road Central Hong Kong

A/C NO.: 652543968838

SWIFT BIC: HSBCHKHHHKH

2)Paypal: client burdent 4.5% handling cost of the total amount (paypal account:displaybly@gmail.com)

6.Shipment

1)For sample order, we use courier like DHL, UPS, TNT, FEDEX. You can assign you own courier.
2)For larger order, air cargo or sea cargo is the best choice. You can also assign the forwarder to make the transportation.

 

After-sales service:

1. Warranty:

LED  lighting offered a 1-3 years warranty to different products, the time count from the date of shipping. The warranty is only for the natural(unartificial)failure.

2.What will you do when your product failure happened during the warranty time?

When failure happened, customer need to advise all the info including order time, product name, specs and failure proof(picture, video) and once we confirm the failure, we will send the replacements with your next order. Customer should keep the failure and once there are some kind of quantity, the failures should be sent back to our factory.